Customer Happiness Guarantee
Our 30-Day Customer Happiness Guarantee ensures that your plant(s) will arrive happy and healthy. If not, we'll replace them for free.
While it's natural for live plants to show minor signs of stress after transit (and some dirt may slip out of the pot), if the damage is beyond minor blemishes*, reach out to us within 30 days of receipt. To expedite your request, please send photos of the damage, including one close-up pic and one at a distance.
The guarantee applies to all online and in-store purchases within the first 30 days. We require photos as proof of damage and to help us improve our packaging process.
*You can help your plant perk up from its journey by gently pruning any foliage damaged during the shipping process, such as bent stems or yellow leaves. Removing damaged foliage gives your plant back energy for new, healthy growth. Need more plant care support? Find additional resources here.
